Help & FAQs
Find solutions to commonly asked questions
52 articles
CGM Education
Understanding how your continuous glucose monitor works
- Where Should the CGM Sensor be Positioned
- Can I wear a CGM during a Medical Procedure?
- Will Medical Imaging, CT scan, or MRI affect the sensor
- Is the CGM Sensor Reusable
- What Does it Mean for the Sensor to Save 8 Hours of Data
- Why finger prick blood glucose won't always match your sensor readings
- What is the EMF exposure with the Freestyle Libre 3
- Is it safe to wear the CGM during an ultrasound/high intensity electromagnetic technology/radio frequency?
- What's The Difference Between Libre 2 Plus and Libre 3 Plus Sensor
- How Often to Scan Your Libre CGM Sensor
- Can I swim with my CGM on?
- How Does a Sauna/Heat/Cold affect CGM's
- Are there any substances that affect CGM readings? (Vitamin C/Aspirin)
Theia Guides & FAQs
Resources to answer common question about Theia
- Theia is included with my program, how do I get setup?
- What happens after I purchase Theia?
- Autoship Guide
- Compatible Phones for Freestyle Libre and Theia Health
- Will Activities or Notes made in the Libre Link app show up in the Theia app
- Logging Into TheiaHow do I reset my password?
- Theia Alerts
- Does Theia accept FSA/HSA payments?
- How to change the time zone in Theia
- How can I remove my data from Theia?
- Why is my phone showing a black screen when using Quick Photo?
- How to Edit a Food or Activity in your Theia App
- Location tracking is not a part of Theia Health technology
- Why are There Blank Spaces in Glucose Data or GraphsTroubleshooting missing data in your glucose chart
- Switching From Libre Sensors to Dexcom Sensors
- "Share Data" Onboarding Step
- Getting Started with the Libre 2 Sensors
- Getting Started with the Libre 3 Sensors
- How do scores work?
- Getting Started with the Dexcom G7 Sensors
- Who is Theia Health Currently Servicing
- What are "Activities"?
- Sensor Replacement/Return PoliciesCan you help me get a replacement for a sensor that failed? Can I return the sensors Theia sent me?
- Theia Onboarding: Troubleshooting the "Share Data" Onboarding StepResolving an "Incorrect Username/Password" error message on step 5 of your Theia onboarding
- Theia Onboarding: A Video Guide to Completing Your OnboardingA walkthrough of steps 1-9 of Theia's CGM onboarding
Metabolic Health
Resources to learn more about glucose and your metabolism
Sensor Troubleshooting
Guides to help with any sensor issues you may encounter
- Resetting Your Libre PasswordUpdating your Libre password for the "Share Data" step of your Theia Onboarding
- What should I do when the Libre App says signal loss?Troubleshooting signal loss issues between your sensor and the Libre app.
- My sensor fell off or came loose, what do I do?
- How do I calibrate my Libre Sensor?
- Steps to try and resolve scan error when starting a new sensor
- Sensor Not Scanning on Android Phone
- Error message on Freestyle Libre App
- How do I turn on/off the alarms on the Freestyle App?
Founders
Step into the minds of the cofounders at Theia Health to see what drives them