Help & FAQs
Find solutions to commonly asked questions
48 articles
CGM Education
Understanding how your continuous glucose monitor works
Where Should the CGM Sensor be Positioned
Can I wear a CGM during a Medical Procedure?
Will Medical Imaging, CT scan, or MRI affect the sensor
Is the CGM Sensor Reusable
What Does it Mean for the Sensor to Save 8 Hours of Data
Why finger prick blood glucose won't always match your sensor readings
What is the EMF exposure with the Freestyle Libre 3
Is it safe to wear the CGM during an ultrasound/high intensity electromagnetic technology/radio frequency?
What's The Difference Between Libre 2 and Libre 3 Sensor
How Often to Scan Your Libre CGM Sensor
Can I swim with my CGM on?
How Does a Sauna/Heat/Cold affect CGM's
Are there any substances that affect CGM readings? (Vitamin C/Aspirin)
Theia Guides & FAQs
Resources to answer common question about Theia
Theia is included with my program, how do I get setup?
What happens after I purchase Theia?
Autoship Guide
Compatible Phones for Freestyle Libre and Theia Health
Will Activities or Notes made in the Libre Link app show up in the Theia app
Logging Into TheiaHow do I reset my password?
Theia Alerts
Does Theia accept FSA/HSA payments?
How to change the time zone in Theia
How can I remove my data from Theia?
Why is my phone showing a black screen when using Quick Photo?
How to Edit a Food or Activity in your Theia App
Location tracking is not a part of Theia Health technology
Why are There Blank Spaces in Data or Graphs
Switching From Libre Sensors to Dexcom Sensors
"Share Data" Onboarding Step
Getting Started with the Libre 2 Sensors
Getting Started with the Libre 3 Sensors
How do scores work?
Getting Started with the Dexcom G7 Sensors
Who is Theia Health Currently Servicing
What are "Activities"?
Metabolic Health
Resources to learn more about glucose and your metabolism
Why Does Glucose Go Down at Night?
What is Insulin Resistance?
Sensor Troubleshooting
Guides to help with any sensor issues you may encounter
Resetting Your Libre PasswordUpdating your Libre password for the "Share Data" step of your Theia Onboarding
What should I do when the Libre App says signal loss?Troubleshooting signal loss issues between your sensor and the Libre app.
My sensor fell off or came loose, what do I do?
How do I calibrate my Libre Sensor?
Steps to try and resolve scan error when starting a new sensor
Sensor Not Scanning on Android Phone
Error message on Freestyle Libre App
How do I turn on/off the alarms on the Freestyle App?
Founders
Step into the minds of the cofounders at Theia Health to see what drives them
Ravi’s Founding Story
The Real Reason I Started Theia Health – My Ultimate Health Struggle