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Help & FAQs
Find solutions to commonly asked questions
46 articles
Getting Started with the Libre 3 Sensors
Getting Started with the Dexcom G7 Sensors
Switching From Libre Sensors to Dexcom Sensors
What's The Difference Between Libre 2 and Libre 3 Sensor
Getting Started with the Libre 2 Sensors
"Share Data" Onboarding Step
Tracking Activities in Theia
Phone showing black screen when using Quick Photo
Sensor Not Scanning on Android Phone
How do I calibrate my Libre Sensor?
Steps to try and resolve scan error when starting a new sensor
How can I remove my data from Theia?
Is it safe to wear the CGM during an ultrasound/high intensity electromagnetic technology/radio frequency?
What is the EMF exposure with the Freestyle Libre 3
Are there any substances that affect CGM readings? (Vitamin C/Aspirin)
What to do when Libre App says signal loss?
How do I turn on/off the alarms on the Freestyle App?
Theia is included with my program, how do I get setup?
Does Theia accept FSA/HSA payments?
What happens after I purchase Theia?
Why finger prick blood glucose won't always match your sensor readings
How do scores work?
Why Does Glucose Go Down at Night
Where Should the CGM Sensor be Positioned
How to Edit a Food or Activity in your Theia App
Can I wear a CGM during a Medical Procedure?
Will Activities or Notes made in the Libre Link app show up in the Theia app
Will Medical Imaging, CT scan, or MRI affect the sensor
How Does a Sauna/Heat/Cold affect CGM's
Theia Alerts
Who is Theia Health Currently Servicing
What is Insulin Resistance?
What Does it Mean for the Sensor to Save 8 Hours of Data
Is the CGM Sensor Reusable
How Often to Scan Your Libre CGM Sensor
Why are There Blank Spaces in Data or Graphs
Error message on Freestyle Libre App
Location tracking is not a part of Theia Health technology
Compatible Phones for Freestyle Libre and Theia Health
My sensor fell off or came loose, what do I do?
How to change the time zone in Theia
Can I swim with my CGM on?
Founders
Step into the minds of the cofounders at Theia Health to see what drives them
Ravi’s Founding Story
The Real Reason I Started Theia Health – My Ultimate Health Struggle