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My sensor fell off or came loose, what do I do?

Updated over a month ago

CGM sensors are one time use only.
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If the sensor falls off of the skin, gets bumped and comes loose, or the filament comes partially out of the skin, the sensor will no longer be functional and should be fully removed from the skin.
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You can request a free replacement from the My Sensors tab of your account, or reach out to our team for further assistance.

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