If you are seeing blank spaces in your glucose graph, it is most likely due to more than 8 hours passing between data syncing between your sensor and your Libre app.
The Freestyle Libre sensor is able to store 8 hours of data and will lose information if more than 8 hours elapse between the sensor syncing to your Libre app.
Ensure your phone is connected to Bluetooth and that your sensor is within range of your mobile device. To troubleshoot, you can try toggling your phone's Bluetooth off and back on and powercycling your phone.
Once the sensor's connection to your Libre app is restored, 8 hours of data will be backfilled.
If those troubleshooting steps don't work as intended, our support team can be reached via [email protected] or through our messenger for assistance.
Why are There Blank Spaces in Glucose Data or Graphs
Troubleshooting missing data in your glucose chart
Updated over a week ago