Stay informed about your account with Theia Health. The Notifications page lets you control which updates you receive and how you receive them.
How to Access Notifications
Open the Theia menu
Tap Settings in the left-hand menu
Tap Notifications
Email vs. Push Notifications
Each notification type can be delivered Email, Push, or both. Use the toggles on the Notifications page to turn each channel on or off based on your preference.
Email notifications are sent to the email address associated with your Theia account
Push notifications are sent directly to your mobile device (make sure push notifications are enabled for Theia in your phone settings)
Some notifications are only available through one channel. Where a channel is not available, you will see "N/A" in that column.
Notification Types
Below is a breakdown of every notification available on the notifications page:
Activity Score Ready
Get notified every time an activity score is ready. This is triggered after Theia calculates the metabolic impact of a logged activity.
Available via: Push only
Apply Your Sensor
Sent when your sensor has been delivered for a week but hasn't been applied yet. This is a helpful reminder to get your sensor on so you can start tracking.
Available via: Email and Push
Autoship Charge Reminder
Sent 3 days prior to being charged for your next auto shipment. This gives you time to update your order or payment method before your next sensors ship.
Available via: Email and Push
Educational/Offers Push Notification
Stay in the know about the latest updates, educational content, and exclusive offers from Theia.
Available via: Push only
Glucose Spike
Get reminded to enter an activity when your glucose is spiking. Logging what you ate or did helps Theia generate more accurate scores and insights.
Available via: Push only
Log Activity
Sent when your sensor has been applied but you haven't logged any activity yet. Logging activities is key to getting the most out of Theia's metabolic scoring.
Available via: Email and Push
Provider Message
Get notified every time your provider sends you a message through Theia. This ensures you never miss important communication from your care team.
Available via: Email and Push
Sensor Replacement Requested w/ Manufacturer
Get notified when Theia submits a request for a replacement sensor on your behalf with the manufacturer.
Available via: Email only
Sensor(s) Delivered
Get notified when your sensor(s) are delivered. Once delivered, you can apply your sensor and begin tracking.
Available via: Email and Push
Sensor(s) Shipped
Get notified when your sensor(s) ship. You will receive tracking information so you know when to expect your delivery.
Available via: Email and Push
Weekly Insight Report
See how you improved, automatically triggered at the halfway point of each sensor. This report summarizes your metabolic trends and progress.
Available via: Email and Push
Troubleshooting
Not receiving push notifications? Make sure notifications are enabled for the Theia app in your device's notification settings (Settings > Notifications > Theia on iOS, or Settings > Apps > Theia > Notifications on Android).
Not receiving email notifications? Check your spam or junk folder. If notifications are toggled on but you're still not receiving them, reach out to our support team for help.
Need Help?
For any questions or support, please contact our support team with the Help button in the bottom right corner of your Theia app or email [email protected].