Theia Health

The most common reasons for a signal loss are:

You are far away from your cell phone (more than 33 feet)

1. Bluetooth is turned off on your phone
2. You are far away from your cell phone (more than 33 feet)
3. You have turned off the Libre 3 app

If it was one of the above common reasons the connection should be restored within 2-4 minutes of remedying the issue. However, if the signal is still not restored please try the following:

Close the Libre 3 app completely and then reopen ​

- iPhone - <a href="https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios</a>
- Android - <a href="https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps" rel="nofollow noopener noreferrer" target="_blank">https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps</a>
-

- iPhone - <a href="https://support.apple.com/en-us/HT201559" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/en-us/HT201559</a>
- Android - Press the power button and hold it down for several seconds.

1. Close the Libre 3 app completely and then reopen ​
 - iPhone - <a href="https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios</a>
 - Android - <a href="https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps" rel="nofollow noopener noreferrer" target="_blank">https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps</a>
 - 
2. Restart your phone
 - iPhone - <a href="https://support.apple.com/en-us/HT201559" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/en-us/HT201559</a>
 - Android - Press the power button and hold it down for several seconds.

If you continue to have issues with signal loss after these steps please <a href="https://support.theiahealth.ai/hc/en-us/requests/new" rel="nofollow noopener noreferrer" target="_blank">open a ticket</a> with Theia support for further assistance.

What to do when Libre App says signal loss?

Find answers and get help from Intercom Support and Community Experts

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