Q — What’s the difference between this and OTC sensors?
“Good question—sensors sold through Theia are FDA-approved, prescription grade sensors, integrated with a clinical platform: they tend to be more accurate, durable, have fewer pairing/adhesive failures in practice, and come with real-time clinician/coaching review and AI-driven interpretation. OTC sensors can be convenient, but they often require more troubleshooting and don’t give you the same clinician-backed, shareable insights.”
Q — I’m price-sensitive- why not buy an OTC sensor?
“OTC sensors may cost less up front, but they frequently lead to reorders or lost data from failures; with Theia you get more accurate, reliable sensors, dedicated activation/support, real-time interpretation, and coordinated clinician care -which is usually more cost-effective for achieving your health goals.”
Q — Is the data private and secure?
“Yes — data is stored securely and shared only with your care team; we’ll walk through privacy details if you’d like.”
Q — Will it hurt, or is it uncomfortable?
“It’s a small, single insertion—most people report that it's painless and are surprised how quickly they forget it’s there.”
Q — How long do I wear it?
“Typical wear is 15 days (device-dependent); your clinician will recommend the ideal duration and sensor model for you.”
Q — Can I use a sensor I already bought elsewhere?
“Yes—Theia supports linking certain sensor models purchased outside the platform. That said, we recommend ordering through Theia for the smoothest activation, warranty/replacement options, and full clinical support.”
Q — What if the sensor fails?
“If you ordered through Theia, support handles troubleshooting and replacement. OTC sensors often require the patient to manage replacements themselves, which is why many clinics prefer Theia’s integrated support.”