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Does Theia Work Internationally?

A guide to how to support clients globally

Updated over a month ago

Although Theia can only ship sensors in the United States and Canada, our software works internationally. For your clients, they will be able to use our "Bring Your Own Sensor" product and still get the full Theia experience.

Please note that Libre and Dexcom sensors are geolocked based on the phone’s regional settings. This means users must activate and use a sensor that matches the country associated with their phone number. Once activated, the sensor will work while traveling.

For example, a French client cannot use an Irish sensor, but they can travel to Ireland with a French sensor and continue using it normally.

Sensor availability differs by country, and prescription requirements vary. Below, we’ve included guidance on how sensors can be obtained in different regions. If clients or providers are having issues locating sensors for purchase, we'd recomend contacting the local Abbott website or company directly for up-to-date guidance.

Country

Sensor Type

Availabiity

United Kingdom

Libre 2+, Libre 3+

Most UK chemists offer CGM availability online or at brick-and-mortar locations

Czech Republic

Libre 2

Local pharmacies

Poland

Libre 2

Germany

Libre 2+, Libre 3+

Austria

Libre 2+, Libre 3+

Most chemists offer wide CGM availability online or at brick-and-mortar locations

Slovakia

Libre 2

Local pharmacies

Australia

Libre 2

Indonesia

Libre 2

Local pharmacies

Columbia

Libre 2

Local pharmacies

Argentina

Libre 2

Widely available online and in local pharmacies

Guatemela

Libre 2

Local pharmacies

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